If you have booked a holiday you will still receive an email or other confirmatory material and booking data confirming your booking details and even if you have exercised your right to opt out of further communication as these are necessary to process your booking.

We accept bookings subject to the following conditions:

Your Contract with S A S Travel Limited:

To secure a booking with S A S Travel Limited (the ‘Company’) requires an email confirmation and payment of the stated deposit. Clients booking by telephone, web or e-mail will be deemed to have read and accepted the Booking Conditions set out below. THEREFORE, PLEASE READ THEM CAREFULLY. A booking is accepted and becomes legally binding only from the date when the Company has confirmed its acceptance in writing and issued a confirmation invoice. It is at this point that a contract between the Company and you (the ’Client’) comes into existence. The Contract is between the Company and the Client, being all persons named on the booking form travelling or intending to travel with the Company. The person making the booking (which incorporates these conditions) warrants that he/she has full authority to do so on behalf of all persons whose names appear on the booking confirmation (the ’Party’), and confirms that all such persons are fully aware of and accept these conditions. However, for the avoidance of doubt, that person’s email confirmation confirms his or her responsibility for all payment due in respect of all persons within the Party. No agent or employee of the Company other than a director has the authority to vary or omit any of these conditions or promise any discount or refund.

Payment for your Holiday:

A deposit of 10% per person for the holiday will be required at time of booking. (If the holiday is booked less than 56 days prior to departure date then the full amount is payable upon booking). Upon receipt of your booking (deposit) you will be sent an invoice by email confirming receipt and detailing the balance due. The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company not later than 56 days before departure. The Company reserves the right to pass on any charges relating to credit card charge backs. Payment can be made by debit cards and all major credit cards. The Company reserves the right to charge 3.5% of the total of all monies due in relation to payments made by credit card or by debit card. In the case of non-payment of the balance by the due date, the Company will treat the booking as cancelled by the Client and reserves the right to charge the Client a cancellation charge in accordance with the scale set out below.

Changes by the Client:

Any changes to the original booking (for example, hotel, passenger names but not departure dates (see below) must be confirmed by email by the lead traveller and an administration fee of £25 per booking in addition to any further costs that the Company may incur will be charged. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed. A change of departure date must be requested by email by the person making the booking and administration fees apply as above, unless the request is within 56 days of departure in which case cancellation fees will be applied as detailed below. To reiterate, these charges are in addition to any further charges made by our appointed agent/suppliers, whereby you would incur charges levied by this third party.

Substitution of Client:

If any number of the Party is prevented from travelling it may be possible to transfer the booking to another suitable person provided that notice is given at least 56 days prior to departure. A “suitable person” is one who has completed the booking form, presented travel insurance and obtained approval to travel from the Company. An administration fee of £50 will be charged plus any additional costs that are imposed on the Company.

Cancellation by the Client:

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company by email. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client.

Cancellation charges apply as follows:

56 days or more  - forfeit of deposit
55 - 14 days        - 75% of total cost or deposit - whichever is the greater amount
13 - day of travel - 100% of total cost

If the reason for cancellation is covered by the Client’s travel insurance policy, the Client may be able to reclaim these charges.

Changes by S A S Travel Limited:

The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. The Company reserves the right at any time to cancel or change any of the facilities, services or prices described in website (including transportation costs, fuel costs, dues, taxes, and exchange rates) and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure the Client will have the choice of either: (i) accepting another tour of equivalent or superior standard; or (ii) a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or (iii) cancelling the tour and obtaining a full refund. ‘The definition of “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.’ Examples of minor changes include changes to transportation type, re-routing of journeys and a change of accommodation to another commensurate to the standard as advertised on the website, for the specific tour as confirmed by the client. Provided that the major change, prior to departure is because of “Force Majeure” compensation will be limited to £40 per person travelling. “Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. Please note that the prices detailed in the Company's website may be subject to change, for reasons beyond the control of the Company.

Cancellation by S A S Travel Limited:

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure.

Surcharges:

The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel) and local taxes. If the surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums & amendment charges, the Company must notify the Client as quickly as possible in order to enable him to take appropriate decisions, and the Client may then cancel the booking within 7 days of being notified of the surcharge and obtain a full refund. Should he decide to cancel for this reason, he must exercise his right to do so within 14 days from the issue date printed on his final invoice. No surcharge will be imposed within 30 days of departure.

Travel Insurance:

The Client MUST take out suitable travel insurance in order to take part in a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.

Passports, Visas and Vaccinations:

Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. The Client will be solely responsible for any cost, loss or damage which he or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.

Behaviour:

It is the Clients’ responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers) and the Company have the right to terminate arrangements made on the Clients’ behalf, in which case the Company’s responsibility to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.

Medical Conditions/Disabilities/General Health & Fitness:

If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Anyone undergoing treatment for any physical or medical condition must make arrangements for the provision of any medication or other treatment required during the tour.

Some  tours by their very nature involve a significant amount of walking as well as scrambling over rough terrain on archaeological sites (which are frequently rugged and with loose rocks underfoot), often in hot and humid climatic conditions, This can make them difficult to negotiate and physically tiring. Your physical fitness should therefore be of a level that will allow you to get the most from the chosen tour. If you walk regularly and have no problem ascending or descending flights of stairs, then you should have no problem on these tours. If you are not comfortable with such routine exercise, or would accomplish it only with great effort or at a slow pace, then these tours may not be suitable for you. It is the responsibility of the individual tour members to decide whether they are medically fit and able to undertake one of our tours. If you have any reservations regarding your fitness for a trip please contact us for further advice.

Under no circumstances should you travel if your doctor has advised you against it, or would advise you against it if consulted. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.

Once on the tour, it is up to us to determine if your level of fitness is sufficient to tackle the challenges presented by any activities. Bookings are accepted on the understanding that they appreciate the possible risk inherent in such cultural travel and that they undertake our tours walks on that basis. It should also be noted that any travel to remote location can mean that the general levels of comfort and services may be lower than would be found in the UK.

Local Laws:

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.

Complaints:

If the Client has a complaint about any of the tour arrangements, please inform the relevant supplier (eg hotelier, local agent etc) immediately who will endeavour to put things right. Failure to complain at the time will affect the Client’s ability to claim compensation from the Company. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department at S A S Travel Limited, Units 1&2 SCF, South Core, Western International Market, Hayes Road, Southall, UB2 5XJ, UK giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will help us to quickly identify your concerns and speed up our response to you.

If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd, 9 Savill Road, Lindfield, Haywards Heath, West Sussex, RH16 2NY. This scheme cannot decide in cases where sums claimed exceed £5,000 per person or £10,000 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or consequence thereof.

Responsibility of S A S Travel Limited:

(1) We promise to make sure that the holiday arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or 'force majeure' as defined above.

(3) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities or excursions which a hotel or any other supplier or any of our local contacts agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. For any additional excursion, activity or tour you book whilst on holiday, your contract will be with the operator of the excursion, activity or tour and not with us. We are not responsible for the provision of the excursion, activity or tour or for anything that happens during the course of its provision by the operator. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the tour in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in paragraph (1) above. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a lower limitation applies to your claim under this paragraph (5) or paragraph (6) below. You must ensure you have appropriate travel insurance to protect your personal belongings.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under sub-section (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Athens Convention for international travel by sea (as amended by the 2002 protocol where applicable) and COTIF, the Convention on International Travel by Rail). Please note: where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or which (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses or losses which relate to a business (including self-employed loss of earnings).

(8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in the clause “Complaints” above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we our insurers want to enforce any rights which are transferred.

Special Requests:

If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings which are conditional on the fulfilment of any special request.

Tour Confirmation:

The final itinerary will be sent by email to the party leader and will detail accomodation booked and what is and isn't included in the tour. It is the party leader’s responsibility to pass this onto the members of the party travelling as it will be required as identification upon arrival.

Flights & Transfers:

S A S Travel Limited has no connection with any airline and do not arrange flight bookings for any of the private, bespoke or small group tours offered. All flights need to be booked directly with the airline, online or with a flight specialist. Airport transfers on the first and last day of the trip, if applicable, are included in the cost of your booking. If you are arriving or leaving on different days you will need to make your own arrangements regarding transfer to or from arrival and departure airports. The Client should advise the Company immediately of any delays or changes to their flights so that any changes in collection details, tour and/or hotel arrangements can be organised. At such time the client will be advised of any additional costs due to accommodate the required changes.

Departure Taxes:

It is not always possible to include all departure taxes on the Client’s ticket. In some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.

Credit Cards:

It is mandatory that you or a member of your party travel with a recognised credit card as this will be required when checking into hotels or collecting your hire car, for example.
Some of the items featured in our website, for example additional accommodation and bolt-ons, can be purchased locally, subject to availability. Whilst the item will be billed in equivalent local currency, prevailing and fluctuating exchange rates combined with a merchant fee (if paying via credit card) may contribute towards an increase in the eventual amount shown on your card statement. No refund of the difference will be offered by us.

Foreign Office Advice:

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

Your Financial Protection:

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for S A S Travel Limited, Membership No 5291 and in the event of their insolvency, protection is provided for the following:

1. non-flight packages commencing in and returning to the UK;

2. non-flight packages commencing and returning to a country other than the UK;

3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.  

1, 2 and 3 provides for a refund in the event that you have not travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with S A S Travel Limited.

All flights booked directly by the Client will be covered by the airline, online company or flight specialist who arranged the booking. S A S Travel Limited will have no liability for any changes, price increases or any other amendments to the flights.

Privacy Policy:

In order to process a booking, S A S Travel Ltd need to collect certain personal details from the client. These details will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport companies etc.). These suppliers will be outside continental Europe. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Except where expressly permitted by the Data Protection Act 1998, S A S Travel Limited will only deal with the personal details you give to S A S Travel Limited as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If we do contact you by e-mail about new tours, destinations or special offers, you will also be able to unsubscribe yourself from our database at this time.

Hotel Ratings:

The hotel ratings featured in S A S Travel Limited’s web site are offered as a general guide and do not necessarily represent any official grading system. Actual standards may vary between hotels of the same grade in different countries and even in the same country. Different countries have different standards; a 5* hotel in one country is not necessarily equivalent to a 5* hotel in another country.

Please note that the hotels booked by us for you are not exclusive to S A S Travel Limited. We are not responsible for any limitation in facilities because of other hotel guests or their activities. S A S Travel Limited does not take responsibility for hotel content (including images, facility listings etc) displayed on our website. Hotels may change facilities and property features without prior notification to S A S Travel Limited.

Images of room types do not necessarily represent the bed configuration of the room being purchased. Also, there may be an additional charge for extra beds or cots. Therefore, if you have a special requirement please inform us at the time of booking and any special request will be forwarded to the supplier for consideration but is not guaranteed by us and does not form any part of our contract with you.

Images:

Clients agree that any photographs taken containing their image whilst a participant on our tours or on image(s) supplied by fellow clients can be used in any form of media by S A S Travel Ltd.

Carrying Proof of Booking:

You should ensure that you travel with your booking confirmation and any other travel documentation (including your passport and relevant visa, if required) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not provide the appropriate documents.

Information You Provide Us:

S A S Travel Limited relies on the information that you provide as being accurate and therefore cannot be held responsible if your confirmation or Jordan Pass do not arrive due to an incorrect email address or personal details. You must inform us immediately of a change of address, telephone number, email address, name or passport details.

Entire Agreement:

The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.

Cookies:

We use third party application service providers to perform some tracking functions. These companies my use cookie-based information (not including your name, address, email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to our various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors tracking will not be passed on to any third party. Users who have subscribed to our e-mail service or visitors purchasing products on the site, or registering data with our call centre, who have not opted out (you may opt out at any time by writing to our Data Controller, or emailing to This email address is being protected from spambots. You need JavaScript enabled to view it., will receive promotional mailings and e-mails from our business or selected third parties. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner.

Governing Law:

This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts. Important: It is your responsibility to check that the information on your confirmation invoice is correct and to inform us as soon as possible of any discrepancy. We will not be held liable if tickets have been issued with any wrong information if you have failed to notice beforehand.

  • S A S Travel Limited is a private limited company incorporated in England and Wales with Company Registration No. 06395878
  • Registered office address: Units SCF 1&2, Western International Market, Hayes Road, Southall, Middx., UB2 5XJ